Organise the review
Define the products, customer groups, review owners and measures to be considered. Attach the supporting reports and record the assessment period.
Manage Consumer Duty reviews and the actions they produce.
Lexa brings the review records, supporting information and agreed actions together by product and customer group. Reviewers can see the source of a measure, the previous decision and the work still open.
THE WORK YOUR TEAM MANAGES
Consumer Duty
Product reviews, complaints analysis and customer support measures often arrive in different formats. Compiling a report is only part of the job: the team also needs to explain what the results mean and follow through on the decisions made.
Lexa organises outcome information and review workflows. Your specialists determine the suitability of measures, assess fair value and approve the firm’s conclusions.
WORKING IN LEXA
How the workflow operates
Record findings and decisions
Document the interpretation of the results, questions requiring investigation and decisions taken by the authorised reviewers.
Follow through on actions
Assign the changes agreed in the review and keep the completion record alongside the finding that prompted them.
RECORDS AND OUTPUTS
What the workspace maintains
- Product and customer-group registers
- Outcome measures with source references
- Review findings and approval history
- Management reports and action registers
SHARED PRODUCT CAPABILITIES
Use the same records
across your reviews.
Ownership, document history, actions and approvals are shared platform capabilities. A record can support more than one regulatory workflow while retaining its original source and review history.