cosure.ILLUSTRATIVE EXAMPLE
OPERATIONAL RESILIENCE / FINDING 01
Supplier recovery assumption
not supported by test records
- Service reviewed
- Payment processing
- Records reviewed
- Service map v2; scenario test report; supplier continuity summary
- Finding
- The service map relies on a supplier recovery assumption that is not supported by the test report provided.
- Limitation
- No recent supplier test result was included in the reviewed materials.
- Recommended action
- Obtain the relevant test records and review the recovery assumption against the service scenario.
- Proposed owner
- Head of Operations, with the supplier relationship owner
- Closure criteria
- Reviewed test results, an updated service record and a documented decision by the accountable owner.
STATUS
Open. Priority and completion date to be agreed with management.
All services, records and findings in this example are fictional.